Refund Policy

1. Refund Window

You may request a refund within 7 days of purchasing a credit pack or starting a subscription. After 7 days, purchases are final.

2. Credit Usage Cap

Refunds are only available if you have used 20% or fewer of the credits from that purchase. If more than 20% of credits have been used, the purchase is not eligible for a refund.

3. No Partial Refunds

We do not offer partial refunds for partially used credit packs. Refunds are all-or-nothing within the eligibility criteria above.

4. Abuse Exceptions

We reserve the right to deny refund requests in cases of:

• Multiple refund requests from the same account.
• Suspicious usage patterns (bulk generation followed by refund request).
• Accounts that have been suspended or terminated for policy violations.
• Chargebacks filed before contacting us directly.

5. Subscription Cancellation

• You can cancel your subscription at any time from your account settings.
• Cancellation takes effect at the end of your current billing period.
• There is no proration — you retain access until the period ends.
• Unused subscription credits at cancellation are not refunded.

6. Failed Generations

If a generation fails due to a system error (not user input), credits are automatically refunded to your account. You do not need to contact us for these refunds.

7. How to Request a Refund

• Email privacy@adkeet.ai with your account email and purchase details.
• Or use the self-serve refund option in your account settings (where available).
• Refunds are processed within 5–10 business days to the original payment method.

8. Results Not Guaranteed

AI-generated outputs may not meet your expectations. Dissatisfaction with AI output quality alone is not grounds for a refund outside the above criteria. See our AI Content Disclaimer.