Refund Policy
Last updated: October 18, 2026
EU, EEA and UK customers: your 14-day right of withdrawal
If you are a consumer in the EU, the EEA or the UK, you have a statutory right to withdraw from a purchase within 14 days of buying it, without giving a reason. This right exists independently of the policy below and we do not restrict it.
Credits are usable the moment you buy them, and we tell you so before you pay. We do not ask you to sign that right away: your 14-day withdrawal right applies in full, and we refund on request within that window.
To withdraw, email privacy@adkeet.com from your account address within 14 days. We refund the unspent portion to your original payment method within 14 days of being told. The 7-day policy below is what we offer everyone, worldwide, as goodwill — it never reduces the statutory right described here.
1. Refund Window
Wherever you are, you may request a refund within 7 days of purchasing a credit pack or starting a subscription. After 7 days, purchases are final under this policy — except where a longer statutory right applies to you, such as the 14-day withdrawal right described above.
2. Credit Usage Cap
Refunds are only available if you have used 20% or fewer of the credits from that purchase. If more than 20% of credits have been used, the purchase is not eligible for a refund.
3. No Partial Refunds
We do not offer partial refunds for partially used credit packs. Refunds are all-or-nothing within the eligibility criteria above.
4. Abuse Exceptions
We reserve the right to deny refund requests in cases of:
- Multiple refund requests from the same account.
- Suspicious usage patterns (bulk generation followed by refund request).
- Accounts that have been suspended or terminated for policy violations.
- Chargebacks filed before contacting us directly.
5. Subscription Cancellation
- You can cancel your subscription at any time from your account settings.
- Cancellation takes effect at the end of your current billing period (for a yearly plan, the end of its 12-month term). The one exception is a subscription whose payment is overdue, which ends immediately.
- There is no proration on cancellation — you retain access until the period ends.
- Unused subscription credits are not refunded in money. They stay in your balance after the subscription ends.
- Charges and account-balance credits when you change plan (upgrades, downgrades and switching between monthly and yearly billing) are described in section 8 of our Terms of Service.
6. Failed Generations
If a generation fails due to a system error (not user input), credits are automatically refunded to your account. You do not need to contact us for these refunds.
7. How to Request a Refund
- Email privacy@adkeet.com with your account email and purchase details.
- Or use the self-serve refund option in your account settings (where available).
- Refunds are processed within 5–10 business days to the original payment method.
8. Results Not Guaranteed
AI-generated outputs may not meet your expectations. Dissatisfaction with AI output quality alone is not grounds for a refund outside the above criteria. See our AI Content Disclaimer.